Hi Taxi Privacy Policy
2021
At Hi Taxi, we want to create
access through transportation and increase the quality of life for millions of
people who require accessibility in transportation. This privacy policy
outlines information Hi Taxi receives from riders and drivers, and how we use
it to connect riders with drivers and continue to improve our services.
Scope of this Privacy Policy
Hi Taxi (“Hi Taxi,” “we,”
“our,” and/or “us”) values the privacy of individuals who use our application,
websites, and related services (collectively, the “Hi Taxi Platform ”). This
privacy policy (the “Privacy Policy”) explains how we collect, use, and share
information from Hi Taxi users (“Users”), comprised of both Hi Taxi riders
(“Riders”) and Hi Taxi drivers (including Driver applicants) (“Drivers”).
Beyond the Privacy Policy, your use of Hi Taxi is also subject to our Terms of
Service.
Information We Collect
1.
Information You Provide to Us
Registration Information. When
you sign up for a Hi Taxi account, you give us your name, email address, and phone number.
If you decide to sign up for Hi Taxi using your Facebook account,
we will also get basic information from your Facebook profile like your name,
gender, profile photo, and Facebook friends.
User Profile Information. When
you join the Hi Taxi community, you can create a Hi Taxi Profile
to share information about yourself. Filling out a profile better helps Hi
Taxi divers assess your specific transportation needs if any. Your
name (and for Drivers, Profile photos) is always part of your Profile. Read
more below about how you can control who sees your Profile.
Payment Method. When
you add a credit card or payment method to your Hi Taxi account,
a third party that handles payments for us will receive your card information.
To keep your financial data secure, we do not store full credit card
information on our servers.
Communications. If
you contact us directly, we may receive additional information about you. For
example, when you contact our Customer Support Team, we will receive your name,
email address, phone number, the contents of a message or attachments that you
may send to us, and other information you choose to provide.
Driver Application Information. If
you decide to join our Hi Taxi driver community, in addition to the basic registration
information we ask you for your date of birth, physical address, Social
Security number, driver’s license information, vehicle information, car
insurance information, and in some jurisdictions we may collect additional
business license or permitting information. We share this information with our
partners who help us by running background checks on Drivers to help protect
the Hi Taxi community.
Payment Information. Instead of driver's bank routing number, tax information it should be driver's IBAN
1.
Information We Collect When You Use the Hi
Taxi Platform
Location Information. Hi
Taxi is all about connecting Drivers and Riders. To do this, we need
to know where you are. When you open Hi Taxi on
your mobile device, we receive your location. We may also collect the precise
location of your device when the app is running in the foreground or
background. If you label certain locations, such as “home” and “work,” we
receive that information, too.
Your location information is
necessary for things like matching Riders with nearby Drivers, determining drop
off and pick up locations, and suggesting destinations based on previous trips.
Also, if the need ever arises, our Safety team may use and share location
information to help protect the safety of Hi Taxi Users or a member of the
public. In addition to the reasons described above, Drivers’ location
information and distance travelled is necessary for calculating charges and
insurance for Hi Taxi rides. If you give us permission through your device
settings or Hi Taxi app, we may collect your location while the app is off to
identify promotions or service updates in your area.
Device Information. Hi
Taxi receives information from Users’ devices, including IP address,
web browser type, mobile operating system version, phone carrier and
manufacturer, application installations, device identifiers, mobile advertising
identifiers, push notification tokens, and, if you register with your Facebook
account, your Facebook identifier. We collect mobile sensor data from Drivers’
devices (such as speed, direction, height, acceleration or deceleration) to improve
location accuracy and analyze usage patterns.
Usage Information. To
help us understand how you use the Hi Taxi Platform
and to help us improve it, we automatically receive information about your
interactions with the Hi Taxi Platform, like the pages or other content you view, your actions
within the Hi Taxi app, and the dates and times of your visits.
Call and Text Information. We
work with a third party partner to facilitate phone calls and text messages
between Riders and Drivers who have been connected for a ride. We receive
information about these communications including the date and time of the call
or SMS message, the parties’ phone numbers, and the content of any SMS
messages. For security purposes, we may also monitor and/or record the contents
of phone calls made on the Hi Taxi Platform, such as those
between Riders and Drivers. You will be given notice that your call may be
recorded, and by proceeding you agree to allow Hi Taxi to
monitor and/or record your call.
User Feedback. At
Hi
Taxi, we want to make sure Users are always enjoying great rides.
Riders and Drivers may rate and review each other at the end of every ride. We
receive information about ratings and reviews and, as we explain below, give
Riders information about Drivers’ ratings and reviews and vice versa.
Address Book Contacts. If
you permit Hi Taxi to access the address book on your device through the permission
system used by your mobile platform, we may access and store names and contact
information from your address book to facilitate invitations and social
interactions that you initiate through our Platform and for other purposes
described in this privacy policy or at the time of consent or collection.
Information from Cookies and
Similar Technologies. We collect information through the use of “cookies”,
tracking pixels, and similar technologies to understand how you navigate
through the Hi Taxi Platform and interact with Hi Taxi advertisements,
to learn what content is popular, and to save your preferences. Cookies are small
text files that web servers place on your device; they are designed to store
basic information and to help websites and apps recognize your browser. We may
use both session cookies and persistent cookies. A session cookie disappears
after you close your browser. A persistent cookie remains after you close your
browser and may be accessed every time you use the Hi
Taxi Platform. You should consult your web browser(s) to modify your
cookie settings. Please note that if you delete or choose not to accept cookies
from us, you may be missing out on certain features of the Hi
Taxi Platform.
1.
Information We Collect from Third Parties
2.
Third Party Services. If
you choose to register for Hi Taxi or otherwise link your Hi
Taxi account with a third party’s service (such as Facebook), we may
receive the same type of information we collect from you (described above)
directly from those services.
Third Party Partners. We
may receive additional information about you, such as demographic data, payment
information, or fraud detection information, from third party partners and
combine it with other information that we have about you.
Access Programs. If
your company, university, or organization participates in one of our access
programs we may receive information about you, such as your email address, from
your participating organization. We also may give your participating
organization the opportunity to request a ride on your behalf, in which case
they may provide us with your name, phone number, and the pickup and drop off
location for your ride.
Background Information on
Drivers. Hi Taxi works with third party partners to perform driving record and
criminal background checks on Drivers, and we receive information from them
such as publicly available information about a Driver’s driving record or
criminal history.
How We Use the Information We
Collect
We use the information we
collect from all Users to:
·
Connect Riders with Drivers;
·
Provide, improve, expand, and promote the Hi Taxi Platform;
·
Analyze how the Hi Taxi community uses the Moovmo Platform;
·
Communicate with you, either directly or through one of our
partners, including for marketing and promotional purposes;
·
Personalize the Hi Taxi experience for you and your friends and
contacts;
·
Send you text messages and push notifications;
·
Facilitate transactions and payments;
·
Provide you with customer support;
·
Find and prevent fraud; and
·
Respond to trust and safety issues that may arise, including auto
incidents, disputes between Riders and Drivers, and requests from government
authorities.
Additionally, we use the
information we collect from Drivers for the following purposes related to
driving on the Hi
Taxi Platform:
·
Sending emails and text messages to Drivers who have started the
driver application process regarding the status of their application;
·
Determining a Driver’s eligibility to drive for Hi Taxi
·
Notifying Drivers about ride demand, pricing and service updates;
and
·
Calculating and providing Hi Taxi auto insurance policy and
analyzing usage patterns for safety and insurance purposes.
How We Share the Information We
Collect
1.
Sharing Between Users
Sharing between Riders and
Drivers. Riders and Drivers that have been matched for a ride are
able to see basic information about each other, such as names, photo, ratings,
and any information they have added to their Profiles. Riders and Drivers who
connect their Hi Taxi accounts to Facebook will also be able to see their mutual
Facebook friends during the ride. Drivers see the pick-up location that the
Rider has provided. Riders see a Driver’s vehicle information and real-time
location as the Driver approaches the pick-up location. Riders’ ratings of
Drivers are shared with Drivers on a weekly basis. We de-identify the ratings
and feedback, but we can’t rule out that a driver may be able to identify the
Rider that provided the rating or feedback.
Although we help Riders and
Drivers communicate with one another to arrange a pickup, we do not share your
actual phone number or other contact information with other Users. If you
report a lost or found item to us, we will seek to connect you with the
relevant Rider or Driver, including sharing actual contact information with
your permission.
1.
Sharing Between Hi Taxi
and Third Parties
API and Integration Partners. If
you connect to the Hi Taxi Platform through an integration with a third party service, we
may share information about your use of the Hi Taxi Platform
with that third party. We may share your information with our third party
partners in order to receive additional information about you. We may also
share your information with third party partners to create offers that may be
of interest to you.
Third Party Services. The
Hi
Taxi Platform may allow you to connect with other websites, products,
or services that we don’t have control over (for example, we may give you the
ability to order a food delivery from a restaurant from within the Hi
Taxi app). If you use these services, we will provide the third party
with information about you to allow them to provide the service to you (for example,
we would give the restaurant your name, phone number and address to drop off
the food). We can’t speak to the privacy practices of these third parties, and
we encourage you to read their privacy policies before deciding whether to use
their services.
Service Providers. We
work with third party service providers to perform services on our behalf, and
we may share your information with such service providers to help us provide
the Hi Taxi Platform, including all of the things described in Section 3 above.
Access Partners. If
you participate in an access program and charge a ride to your organization’s
billing method or credits, we will provide your organization’s account holder
with information about your use of the Hi Taxi Platform,
including ride details such as date, time, charge, and pick up and drop off
locations. If you create a Business Profile, at the end of each ride you will
have the option to designate the ride as a business ride. If you do so, and
your organization has a corporate account with Hi Taxi,
we may share information about your use of Hi Taxi Platform
with your organization including ride details such as date, time, charge, and
region of the trip. If you change organizations, it is your responsibility to
update your Business Profile with the new information. (Please remember to
check and set your designation settings accordingly.) If you integrate your
account with an expense platform (like Concur) we will share the ride details
to your expense account.
Other Sharing. We
may share your information with third parties in the following cases:
·
While negotiating or in relation to a change of corporate control
such as a restructuring, merger or sale of our assets;
·
If a government authority requests information and we think
disclosure is required or appropriate in order to comply with laws,
regulations, or a legal process;
·
With law enforcement officials, government authorities, or third
parties if we think doing so is necessary to protect the rights, property, or
safety of the Hi Taxi community, Hi Taxi, or the public;
·
To comply with a legal requirement or process, including but not
limited to, civil and criminal subpoenas, court orders or other compulsory
disclosures.
·
If you signed up for a promotion with another User’s referral or
promotion code, with your referrer to let them know about your redemption of or
qualification for the promotion;
·
With our insurance partners to help determine and provide relevant
coverage in the event of an incident;
·
To provide information about the use of the Hi Taxi Platform to
potential business partners in aggregated or de-identified form that can’t
reasonably be used to identify you; and
·
Whenever you consent to the sharing.
PRIVACY OPTIONS
Email Subscriptions. You
can always unsubscribe from our commercial or promotional emails but we will
still send you transactional and relational emails about your account use of
the Hi Taxi Platform.
Text Messages. You
can opt out of receiving commercial or promotional text messages from Hi
Taxi. You may also opt out of receiving all texts from Hi
Taxi (including transactional or relational messages,) however, opting
out of receiving all texts may impact your use of the Hi
Taxi Platform. Drivers can also opt out of driver-specific messages by
texting STOP in response to a driver SMS. To re-enable texts you can text START
in response to an unsubscribe confirmation SMS.
Push Notifications. You
can opt out of receiving push notifications through your device settings.
Please note that opting out of receiving push notifications may impact your use
of the Hi Taxi Platform (such as receiving a notification that your ride has
arrived).
Profile Information. While
your name will always be shared with Drivers, you can delete any additional
information that you added to your Profile at any time if you don’t want
Drivers to see it. Riders will always be able to see Drivers’ names, rating,
profile photos, and vehicle information.
Location Information. While
you can prevent your device from sharing location information at any time
through your Device’s operating system settings, Rider and Driver location is
core to the Hi Taxi Platform and without it we can’t provide our services to you.
Editing and Accessing Your
Information. You can review and edit certain account information by
logging in to your account settings and profile (Drivers may edit additional
information through the Driver portal). If would like to terminate your Hi
Taxi account, please contact us at help@hi-taxi.com with
your request. If you choose to terminate your account, we will deactivate it
for you but may retain information from your account for a certain period of
time and disclose it in a manner consistent with our practices under this
Privacy Policy for accounts that are not closed. We also may retain information
from your account to collect any fees owed, resolve disputes, troubleshoot
problems, analyze usage of the Hi Taxi Platform, assist with any
investigations, prevent fraud, enforce our Terms of Service, or take other
actions as required or permitted by law.
OTHER
Data Security. We
are committed to protecting the data of the Hi Taxi community.
We don't sell your data.
Children’s Privacy. Hi
Taxi is not directed to children, and we don’t knowingly collect
personal information from children under 13. If we find out that a child under
13 has given us personal information, we will take steps to delete that
information. If you believe that a child under the age of 13 has given us
personal information, please contact us at help@hi-taxi.com.
Changes to Our Privacy Policy. We
may make changes to this Privacy Policy from time to time. If we make any
material changes, we will let you know through the Hi
Taxi Platform, by email, or other communication. We encourage you to
read this Privacy Policy periodically to stay up-to-date about our privacy
practices. As long as you use the Hi Taxi Platform,
you are agreeing to this Privacy Policy and any updates we make to it.
Contact Information. Feel
free to contact us at any time with any questions or comments about this
Privacy Policy, your personal information, our use and sharing practices, or
your consent choices by contacting help@hi-taxi.com.